Privacy Policy

Effective Date: October 26, 2024

At MedElevus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect the following types of information:

Personal Information: When you create an account, enroll in a course, or become an instructor, we collect personal information such as your name, email address, contact details, and professional credentials (for instructors).
Payment Information: If you purchase a course or service, we collect your payment details, including credit card information and billing address, which are securely processed by third-party payment providers.
Usage Data: We collect information about how you interact with our platform, such as pages visited, courses enrolled, and content accessed. This may include your IP address, device information, and browser type.
Comments: When visitors leave comments, we collect data from the comments form, along with the visitor’s IP address and browser user agent to help with spam detection. An anonymized string created from your email address (hash) may be provided to Gravatar for profile visibility in comments.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services, including course recommendations and personalized content.
Process transactions and manage your account.
Communicate with you regarding updates, promotions, or customer support inquiries.
Ensure compliance with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

Service Providers: Third-party companies that assist us in operating our platform, such as payment processors and hosting providers.
Instructors: If you enroll in a course, your name and email may be shared with the instructor for course management purposes.
Legal Compliance: If required by law, we may disclose your information to authorities to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us understand how you use our site and allow us to personalize your experience. Specific cookies may include:

Login Cookies: To save your login information and screen display choices.
Session Cookies: For user interactions, including determining if your browser accepts cookies.
Article Cookies: When editing or publishing articles, a temporary cookie saves post IDs and expires after 1 day.

If you leave a comment, you may opt to save your details in cookies for future comments. These cookies last for one year.

5. Embedded Content

Articles on MedElevus may include embedded content from third-party websites (e.g., videos, images, articles). Embedded content from other sites behaves as if you’ve visited the other site directly, which may collect your data, use cookies, or track interactions if you’re logged into their platform.

6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the Internet is completely secure, we strive to use industry best practices to safeguard your data.

7. Data Retention

Comments: Comments and metadata are retained indefinitely to help recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Account Information: For registered users, personal information is stored in the user profile and is accessible for viewing, editing, or deletion at any time (except the username). Website administrators can also see and edit that information.

8. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Correct inaccurate or incomplete personal data.
Erase: Request the deletion of your personal data, subject to certain legal exceptions.
Restrict Processing: Request limitations on how we use your data.
Withdraw Consent: If you’ve provided consent for data processing, you can withdraw it at any time.

To exercise your rights, please contact us at support@Medelvus.com.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting these sites.

10. Data Processing and International Transfers

Your information may be processed and stored in countries outside your own. By using our services, you consent to this transfer, processing, and storage of your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@medelvus.com.